Legal notice

This website is owned and operated by NJW (Pty) Ltd, including all of its divisions and subsidiaries (“NJW”, “we”, “our”, “us”). By accessing and using this website, you agree to be bound by the terms and conditions set out herein.

Website Changes and Product Availability

NJW reserves the right to modify, suspend, or discontinue any aspect of this website, including but not limited to content, features, or product offerings, at any time and without prior notice.

We further reserve the right to discontinue the sale of any product or service listed on the website at our sole discretion and without liability or prior notification.

Accuracy of Content

While NJW strives to ensure that the information provided on this website is accurate and up to date, we make no warranties or representations as to the accuracy, completeness, or reliability of any content. NJW accepts no responsibility for any errors or omissions and shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the website or its content.

External Links

NJW accepts no liability for the content, accuracy, or functionality of third-party websites linked to or from this website. The inclusion of such links does not imply endorsement by NJW. Users access third-party sites at their own risk and are advised to review the terms and privacy policies of such websites.

Intellectual Property

All content, trademarks, logos, graphics, design elements, multimedia (images, audio, and video), and data published on this website are protected by intellectual property laws and are the property of NJW or its content providers. Reproduction, distribution, modification, or public display of any part of this site without prior written consent from NJW is strictly prohibited.

Some multimedia content may be the intellectual property of third parties who have provided consent for their use on this website. Any use outside the scope of this website requires additional permission from the respective copyright holders.

NJW South Africa Privacy Policy

Introduction

This Privacy Policy applies to all NJW business divisions, subsidiaries, and affiliated entities within South Africa. By using our website or any of our services, you acknowledge and agree to the terms of this Privacy Policy.

You may not use our website or services if you do not agree with this Policy. This Policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA) and the EU General Data Protection Regulation (GDPR) (EU) 2016/679.

Personal Information Collection and Use

We collect only the Personal Information that is necessary for legitimate business purposes. This may include:

Name and surname
Email address
Physical address
Contact numbers
Your information may be used for the following:
Service delivery and support
Communication regarding website or service changes
Marketing communications (where consented)
Internal administrative, security and legal purposes
Market research and trend analysis

We process your data only with your consent or as permitted by law.

Security and Storage

NJW maintains reasonable and up-to-date technical and organizational safeguards to secure your data from unauthorized access, loss, or destruction. While we strive to protect your information, no transmission over the internet is 100% secure.

Where applicable, your Personal Information may be stored in international databases. In such cases, NJW will ensure appropriate protections, including standard contractual clauses, are in place.

Data Retention

We retain Personal Information only as long as necessary for the purposes outlined in this Policy or as required by law.

Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us at njw@njw.co.za.

Cookies and Tracking

NJW uses session and permanent cookies to improve website functionality and your browsing experience. No Personal Information is stored in cookies. You may disable cookies through your browser settings, but this may impact the usability of the website.

Third-Party Sites

Our website may contain links to third-party platforms. We are not responsible for the content, terms, or privacy practices of these platforms. Users should exercise caution when disclosing information on external websites.

Electronic Communications and ECT Act Compliance

Data Messages (as defined in the Electronic Communications and Transactions Act 25 of 2002) sent to NJW will be deemed received when responded to. Users warrant the authenticity of all electronic communications sent from their devices.